Refund policy

Refund and Returns Policy

House of Adam products are made to order. Each piece is produced specifically for you after you place your order, so our return process works a little differently than it would for stocked, off-the-shelf goods.

Because every item is made to order, we are not able to accept returns or exchanges for a change of mind, wrong size, wrong color, or a change in preference, except where applicable law requires otherwise.

If your order arrives damaged, defective, misprinted, or is not the item you ordered, please contact us within 14 calendar days of delivery. If your order does not arrive by its estimated delivery date, please contact us as soon as that estimate passes, and no later than 14 calendar days after the estimated delivery date.

When you contact us, please include your order number, a clear photo of the item, and, if the packaging was damaged, a clear photo of the packaging as well. This helps us resolve the issue as quickly as possible.

If your order qualifies for a remedy under this policy, we will send a replacement first. If a replacement is not available or is not appropriate for your situation, we will issue a refund to your original payment method. In some cases, we may ask you to return the affected item before a replacement or refund is issued. If we ask you to return an item, we will cover reasonable return shipping costs according to the return instructions we provide.

Approved refunds are issued to your original payment method within five business days after approval. Your bank or payment provider may require additional time before the credit appears on your statement.

Please double-check your shipping address before placing an order. You are responsible for providing accurate delivery information. If a package cannot be delivered because of an incorrect address, is returned as undeliverable, or goes unclaimed, any reshipment cost is your responsibility. If your order is subject to import duties, taxes, or customs charges, those charges are also your responsibility, except where applicable law provides otherwise.

If you need to cancel or change an order, please contact us immediately. We will do our best to help, but cancellations and changes cannot be guaranteed and are no longer possible once an order has entered production.

Please contact us before returning any item. Do not send an item directly to one of our production partners unless we specifically instruct you to do so.

Questions? Contact us at universe.of.adam@gmail.com.